Cab Driver Refuses AC Over Passenger’s Sweater

New Delhi, November 26, 2025: A video clip capturing a sharp verbal argument between a cab driver and a passenger over the use of the vehicle’s air conditioning (AC) has recently achieved widespread viral attention. The unusual nature of the dispute—which was sparked by the passenger’s winter attire—has led to a heated debate online regarding service expectations and driver responsibilities within the ride-hailing economy.

Passenger’s Attire Cited as Justification

The short video footage documents the driver firmly defending his decision to keep the AC switched off. His main justification was centered on the passenger’s choice of clothing; the driver clearly points out that the passenger is wearing both a winter cap and a sweater. It was argued by the driver that the AC would not be needed by a person so warmly dressed. A common issue that is often cited by drivers, such as the high cost of fuel and low earnings, was implicitly underscored by his refusal. The driver was recorded stating that the passenger could remove the warm garments if the AC was genuinely desired.

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Complaint Procedures Initiated

The passenger, who was visible in the back seat, was clearly displeased by the driver’s refusal to provide the requested service. The individual was seen actively attempting to file a formal complaint using the ride-hailing application. The tense exchange was captured on the passenger’s phone, which was immediately met by the driver’s insistence that he would also record the entire interaction for his own documentation. The incident has been highlighted as a breakdown in service and communication that is frequently observed in the gig economy.

Mixed Reactions from the Online Public

The video has generated a wave of mixed reactions from social media users. Many viewers sided with the passenger, arguing that the AC cost is already included in the fare, and therefore the service should be provided upon request. Furthermore, the issue of air quality was raised, where it was noted that keeping the windows closed with the AC on is often preferred for health reasons due to urban dust and pollution.

Conversely, a substantial number of commentators showed sympathy for the driver’s financial concerns, suggesting that the pressure to save fuel is driven by the low earnings and high commission rates charged by the ride-hailing platforms. The core responsibility for preventing such disputes was ultimately assigned by many users to the cab-hailing companies themselves, who are seen as failing to establish and enforce clear, fair guidelines.