Viral Video: Swiggy Agent Falls from Moving Train in Anantapur; Company Responds

New Delhi, january 12, 2026: A harrowing video of a food delivery executive falling from a moving train at the Anantapur railway station has gone viral, sparking a nationwide debate over the safety of gig workers and the pressures of “quick commerce.”

The incident, which occurred on the night of January 6, 2026, involved a Swiggy delivery partner who had boarded the Prashanti Express (Train No. 18464) to deliver a meal directly to a passenger’s seat in a First AC coach.

The Incident: A Race Against Time

According to eyewitness accounts and the viral footage captured by bystander Bijay Anand, the train’s scheduled halt at Anantapur was a mere one to two minutes. The delivery agent reportedly struggled to locate the customer in the sprawling First AC coach, which features multiple doors and compartments.

By the time the handover was completed, the train had already begun to pull out of the station. Desperate to return to his parked motorcycle and avoid falling behind on subsequent orders, the agent attempted to jump onto the platform. The video shows him losing his balance and falling face-first onto the concrete, narrowly missing the gap between the train and the platform.

Swiggy Breaks Silence

As the video amassed over 1.3 million views and triggered a wave of “Boycott 10-minute delivery” hashtags, Swiggy issued an official response to address the growing public outrage.

In a statement, the food-tech giant confirmed that the delivery partner survived the fall and is currently stable:

• Health Status: The agent is safe and did not suffer life-threatening injuries, though he sustained multiple abrasions.
• No Penalties: Swiggy clarified that the agent was not penalized by the company or railway authorities for the incident.
• Policy Reinforcement: The company emphasized that its protocols strictly prohibit partners from boarding or exiting moving vehicles, including trains.
• Enhanced Training: Swiggy has pledged to “further strengthen safety training” to ensure partners prioritize their well-being over delivery speed.

The Cost of Convenience

While Swiggy confirmed the agent’s safety, the incident has highlighted a grim reality for gig workers. Reports indicate that the delivery partner was subsequently fined ₹3,000 by railway police for the unauthorized boarding and the risky stunt—a sum that likely exceeds several days of his earnings.

Social media users have slammed both the passenger and the platform, arguing that customers should be required to meet delivery agents at the coach door or on the platform rather than demanding seat-side service for short-halt stations.