Air India’s Gift Drop at Mumbai Baggage Belt Goes Viral

New Delhi, December 20, 2025: The holiday spirit was brought directly to the baggage claim area at Mumbai’s Chhatrapati Shivaji Maharaj International Airport this week, as Air India surprised arriving passengers with a “Secret Santa” experience. In a heartwarming scene captured on December 18, 2025, bright red gift boxes were observed rolling out on the luggage conveyor belt alongside standard suitcases. The gesture, which was aimed at passengers arriving from Bengaluru, has since become a viral sensation, proving that even the most mundane parts of travel can be transformed into moments of joy.

A Personalized Holiday Surprise

As travelers gathered to collect their luggage, it was quickly realized that the festive boxes were not just for show. Each gift was carefully tagged with a specific seat number, ensuring that every passenger on the flight received a personalized surprise.

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Social Media Reacts with Warmth

The incident gained massive traction after a passenger, Rajeev (Gogi Tech), shared the footage on X (formerly Twitter). The post, which was captioned, “Small gesture, big smile. Merry Christmas!”, has been viewed by millions and widely praised for its sincerity.

Enhancing the Festive Travel Experience

This “Secret Santa” act is part of a larger festive campaign by Air India. It was noted that special holiday-themed offerings have been implemented across their network to celebrate the year-end season. As the viral video continues to spread in late December 2025, it remains a testament to how small, thoughtful acts can humanize the travel experience. For the passengers on the Bengaluru-Mumbai flight, the journey did not end with a suitcase, but with a sweet reminder of the season’s generosity.